Enterprise technology advisor with 15+ years managing complex hybrid infrastructures for Fortune 500 companies and global SaaS platforms. Now building modern applications with AI tools to bridge infrastructure expertise with software development.
Available for Technical Account Manager, DevOps, or Solutions Architect roles
I entered the hosting world in 2009, after several years working hands-on with hardware in a local computer shop and in laptop repair at Jabil Circuit. I enjoyed fixing things properly, but I wanted to work on larger systems — infrastructure that supported real businesses at scale.
I started at Hostway on July 1, 2009, during a period when infrastructure was still very physical and deeply hands-on. As a NOC technician, I was responsible for building, imaging, and racking servers—primarily Dell PowerEdge hardware—along with supporting Cisco ASAs, Fortinet and BSD firewalls, and Linux-based iptables shared firewalls. Within six months I was promoted to L2 Support, taking on customer-facing tickets and support calls while continuing to work regularly in the data center. Hostway emphasized root-cause resolution and long-term stability, and that mindset shaped how I still approach systems today: understand how things fail, then design them so they don't fail again.
At HostGator, I was exposed to hosting at massive scale—supporting high-volume environments with millions of domains. At Datapipe, where I worked as a Unix System Administrator, I gained early exposure to hybrid cloud architectures and AWS-adjacent infrastructure. Together, these experiences clarified what I enjoyed most: environments where deep technical understanding, customer trust, and thoughtful design all mattered.
In January 2015, I returned to Hostway—later Ntirety—as a Technical Account Manager. This role brought everything together. As a TAM, I served as the bridge between clients and engineering teams, helping organizations operate, scale, and modernize complex infrastructure. I worked closely with large customers, including Wix, and traveled internationally to support client relationships, including multiple trips to Israel and visits to teams and customers across the U.S. and Europe. I became known for handling complex environments and high-stakes situations calmly and thoroughly. By early 2023, after many years of continuous on-call work, I was ready for a reset.
In February 2023, I stepped away from full-time employment and intentionally took time to recalibrate—something I hadn't done since I was a teenager. This period has been active and purposeful, not idle. I focused on personal resilience and performance, improved my physical health through cycling, and invested heavily in community involvement and leadership. Professionally, I returned to technology on my own terms—building cloud-native applications, exploring AI tools, and re-engaging with the security community.
I'm now looking to return to a Remote Technical Account Manager role. I bring more than 15 years of perspective across legacy infrastructure, cloud transitions, and client-facing technical leadership. I understand how systems used to be built, how they fail, and how modern, cloud-native architectures can be designed to avoid those failures altogether. Most importantly, I'm calm under pressure, clear with clients, and effective at translating complexity into confidence. That's the value I'm ready to bring to my next team.
Community leadership, entrepreneurship, cycling, side hustles, and experimenting with AI tools every single day.
This is where I spend most of my technical time: pushing AI coding tools to their limits. ChatGPT, Gemini, Claude, Cursor, Antigravity, Claude Code, MCP Servers. Running local models on Nvidia Jetson Nano with ollama, programmatic LLM data enrichment via Google AI Studio. Learning what these tools can actually do—and where they break. This website, FareScout, and countless experiments are all built this way.
FareScout.App — Production SaaS helping pedicab drivers find events up to 6 months in advance. Next.js, TypeScript, PostgreSQL on GCP.
Moonshine Lube Co. — Personal lubricant business. Learning polymer science, product development, Shopify, and e-commerce operations. Domains on AWS, email on Google Workspace.
Pedicabbing since August 2023—Austin, Chicago, major festivals. Fast sales cycles, high-pressure logistics, customer service under time constraints.
Flipping cars and server electronics — Buying, fixing, selling. Understanding market dynamics and arbitrage opportunities.
Managing investment portfolio — Dabbling in day trading, selling options, learning capital markets firsthand.
Trusted volunteer supporting safety, security, and operations for large-scale nonprofit and regional events. Roles include perimeter and access monitoring, collaborative incident response, and support for community-run safety teams — all grounded in formal training and certifications.
Safety & Security (Ranger & Guardian roles) — Perimeter monitoring, de-escalation, participant support, and coordination with medical and operations teams
Event Infrastructure & Fabrication — Collaborative design and construction of large-scale temporary structures and public art installations.
Training & Certifications — ICS 100, Stop the Bleed, Active Listening, and community safety programs, including annual live, ICS-based multi-team safety exercises simulating real incident response scenarios
Active with Social Cycling Austin and Bat City Cycling.
Participated in Hill Country Ride for AIDS fundraiser.
Cycling has been central to my physical and mental reset—building endurance, connecting with community, and exploring Austin's infrastructure from a different perspective.
DEF CON 33 attendee — Helped Hak5 at the conference.
Built open-source tools for Hak5 WiFi Pineapple Pager: BLE scanner and wardriving data uploader.
Experimenting with Meshtastic mesh networking. Understanding offensive security from an infrastructure defense perspective.
Here are a few favorites from my travels and adventures.
Enterprise technology advisor with deep hands-on experience from data center operations through hybrid cloud management.
Enterprise technology advisor with 15+ years of experience across managed service providers. Proven expertise in technical account management, enterprise architecture design, cloud migrations, and disaster recovery planning. Deep hands-on experience from data center operations through hybrid cloud management, supporting diverse clients from high-growth technology companies to global enterprises with complex multi-tenant infrastructures. Maintained technical currency through personal infrastructure projects and modern application development.
February 2023 – Present
Intentional career break while pursuing personal projects and entrepreneurial ventures.
Ntirety (formerly Hostway) | January 2015 – February 2023 | 8 years
Technical SME and escalation contact for Ntirety's largest enterprise and managed services clients with the most complex environments, custom support scopes, and unique infrastructure requirements. Led architecture design, disaster recovery planning, infrastructure management, and support enablement while building strong client relationships.
Environment Expertise: On-premises data centers, dedicated servers, VPS, VDI, shared and dedicated private clouds, hybrid environments, AWS/Azure/GCP public cloud, VMware, Nutanix, VxRail, HyperV
Datapipe | May 2013 – January 2015 | 1.5 years
Provided technical support and configuration management of fully managed, enterprise hybrid infrastructure for Fortune 500 clients during the early adoption phase of hybrid cloud architecture. Worked as part of a major AWS partnership with multiple 10GbE connections to AWS US-East data centers, managing complex environments that bridged traditional enterprise infrastructure with cloud-native applications.
HostGator | March 2012 – May 2013 | 1 year
Provided technical support for large-scale shared hosting platform serving millions of domains across thousands of Linux servers. Gained extensive experience supporting cPanel and Plesk control panels and managing break-fix issues at massive scale.
Hostway | June 2009 – March 2012 | 3 years
Started as NOC Technician performing server builds, rack and stack deployment, and data center operations across SAS 70/SSAE 16 compliant facilities in Austin, TX and Vancouver, Canada. Promoted to Level 2 Systems Administrator after six months.
From enterprise infrastructure to modern application development.
Production deployments, migrations, hybrid infrastructure
Full-stack web applications, React, Node.js, PostgreSQL
Virtualization, containers, networking, storage systems
Enterprise IT, managed services, technical account management
2010–2011
Coursework: Business Administration
1998–2001
Coursework: Electrical Engineering
Looking for a Technical Account Manager who understands both enterprise infrastructure and modern software development. Available for TAM, DevOps, or Solutions Architect roles where infrastructure expertise meets product delivery.
Interested in working together? Looking for a Technical Account Manager who bridges infrastructure and client relationships? I respond within 24-48 hours to legitimate inquiries.
For privacy and security, I don't publish email addresses or phone numbers directly on this site. Please message me on LinkedIn.
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